Question 1

How do you charge?

Accepted Answer

We charge either by the hour (although you are only charged in 15 minute increments - see below) or we can provide a fixed price quote. Generally for a fixed price quote we would come out and take a look at your place first, and then provide a competitive, transparent quote.

Question 2

Will you come out and look at my place and give me an estimation / fixed quote? Does this cost any extra?

Accepted Answer

We are more than happy to come out and give you a quote. This is completely free and no-obligation so please don’t feel bad about asking.

Question 3

If my move runs into the next hour, will I be charged the full hour?

Accepted Answer

Absolutely not, we only charge in 15 minute increments. If for example your move takes 5 hours and 15 minutes, you will be charged for 5 hours and 15 minutes of work, and not 6 hours.

Question 4

Do you have a ‘step charge’ or ‘fuel levy’?

Accepted Answer

No, we do not charge any extra for steps (for example a 3rd floor apartment without a lift) or charge a fuel levy. All of our costs are extremely clear and you will not have any unexpected surprises on the bill.

Question 5

Does your price include insurance for my goods?

Accepted Answer

The cost of insurance for your items is already included in our price. In the event that any of your belongings are accidentally damaged, scratched, or broken by our movers, you are completely protected by our insurance. If you wish to review a copy of our insurance policy before your move, please don't hesitate to ask.

Question 6

Are we charged for your lunch break?

Accepted Answer

No, you are not charged for our lunch break. If we happen to stop for a sandwich for 15 - 30 minutes to top up our energy between the load up and unload, this time will be deducted from the bill at the end of the job.

Question 7

When and how do we pay? Do you require a deposit?

Accepted Answer

No deposit is required to secure your move. Payment is made after the move is completed. Accepted forms of payment are: bank transfer, card payments or cash. You will be provided with an invoice after your move.

Frequently Asked Questions