We charge either by the hour (although you are only charged in 15 minute increments - see below) or we can provide a fixed price quote. Generally for a fixed price quote we would come out and take a look at your place first, and then provide a competitive, transparent quote.
We are more than happy to come out and give you a quote. This is completely free and no-obligation so please don’t feel bad about asking.
Absolutely not, we only charge in 15 minute increments. If for example your move takes 5 hours and 15 minutes, you will be charged for 5 hours and 15 minutes of work, and not 6 hours.
No, we do not charge any extra for steps (for example a 3rd floor apartment without a lift) or charge a fuel levy. All of our costs are extremely clear and you will not have any unexpected surprises on the bill.
The cost of insurance for your items is already included in our price. In the event that any of your belongings are accidentally damaged, scratched, or broken by our movers, you are completely protected by our insurance. If you wish to review a copy of our insurance policy before your move, please don't hesitate to ask.
No, you are not charged for our lunch break. If we happen to stop for a sandwich for 15 - 30 minutes to top up our energy between the load up and unload, this time will be deducted from the bill at the end of the job.
No deposit is required to secure your move. Payment is made after the move is completed. Accepted forms of payment are: bank transfer, card payments or cash. You will be provided with an invoice after your move.